Frequently Asked Question
Everything you need to know about our gelato and services.
What makes gelato different from ice cream?
Gelato is churned at a slower speed than ice cream, incorporating less air and creating a denser, more intense flavor. It’s also served at a slightly warmer temperature, which enhances the taste experience. Our gelato contains less fat than traditional ice cream but more flavor!
How to order?
You may order directly through our website or by contacting us via Facebook.
Where do you deliver?
We deliver within Cebu City. For areas outside, we recommend coordinating with us through Facebook or email.
Do you accept COD?
No, we only support cashless payments through our secure payment partner.
When will I receive my order?
Orders are typically delivered within 1 to 3 working days, excluding Sundays.
Will the gelato become soft or melt during travel?
No, if you use our in-house delivery, products are guaranteed frozen upon arrival.
Do you allow pick-up?
Yes! You may personally pick up your order at:
Don Gil Garcia St., Cebu City
Or you may book your own third-party courier (with an insulated box). Please note we cannot guarantee the product will remain frozen when handled by third-party couriers.
How can I track my order?
You’ll receive an email notification once your order is confirmed and when it’s on the way. You may also reach us directly via:
sales@baciogelatogourmet.com
Facebook: Bacio Gelato Gourmet
Do you supply wholesale?
Yes, we offer wholesale pricing, customization, and special deals for hotels, cafés, and restaurants. Reach us at:
sales@baciogelatogourmet.com
Facebook: Bacio Gelato Gourmet